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excuse for us to be dormant and pitch ourselves in the safe side of the
shores. We need to brave ourselves to navigate through the unchartered
waters to realise opportunities that might permeate promisingly. We need
to be cognisance of the technology disruptions that are wrecking the very
fabric of the way we design and deliver services. Please do develop the
right and emerging skills that is tenable currently so that we can be
relevant.
As conveyed by our Honourable Prime Minister, this is a YEAR OF
DELIVERY for the nation. As such, we need to be very rakyat-oriented in
developing programs that are best for the Rakyat which meets their needs,
expectations and aspirations. We need to be responsive, engaged and
TRUSTED. We need to counter the conundrums of TRUST so that we can
continuously uphold the image of the public service.
The moment of truth will prevail when we as leaders have wisdom in making
sound and wise decisions based on knowledge, experience and good
judgment. It is tough no doubt to come to a balanced good judgment
when we are beleaguered with rules and procedures that steal or defeat our
noble intention of making a good judgment.
This is furthermore compounded when we are now being continuously
plagued with many complexities and patterns of intricacies which are
limiting our ability to adopt, adapt and comprehend the tenacity of the
environment that surrounds. To alleviate this we need wise and caring
leaders. We need to look for the forest and not the trees. Have a holistic
perspective of the issue at hand and evaluate all the possibilities before
coming to a decision.
In the entirety, we as public officials need to be vigilant of the main agendas
streamlining our nation especially that impacts the public service. We need
to be on the toes, reacting continuously and diligently to any nuances that
affect the capability of providing the best service to the Rakyat. Senior
leaders like yourselves are seen as advisers, advocators and movers of
these agenda. Subordinates will look up to you for advice, clarity and
knowledge on many issues that are of concern in the public service. They
seek your leadership and guidance. Capacity to recognise and interpret
significant patterns can be developed if the moral networks that we carry in
our heads get well trained.
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