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Demographic shifts, usage of the complex technology, economic volatility,
cyber security threats and climate change are among the global challenges
and mega trends faced by the public service of the future. Government are
expected to transform towards the faster and more agile administration by
among others, changing their daily operation style and positioning the
public service at the forefront of service excellence. Globally, public
services are not only expected to be lean, agile connected and transparent
but also fully staffed by a tech-enabled and tech-savvy workforce. For
Malaysia, as the country moves towards becoming a developed nation, the
role of public service in supporting the development agenda becomes
more crucial.
The main drivers that will paint the future of Malaysia Public Service will be
influenced firstly, by a strong and visionary leadership, secondly, by its
workforce dynamics, thirdly, by work environments which is trusted on the
principle and foundation of: good governance; high patriotism; good
values, corporate ethics and integrity; inclusive and diverse ecosystems and
work environments; as well as Science and Technology advancement. The
future work environment of the Public Service should promote collaborative
workspace and culture, and break existing silos. This would enable the
Public Service to attract and retain creative thinkers who are looking to
make a difference. Communication and Networking, the fourth
denominator, whereby it is imperative that the Public Service be able to
communicate effectively to its stakeholders. The ability to communicate
and network will be paramount in shaping the perception towards Public
Service.
As widely understood, by 2030, most of the information considered to be
private today will be freely available to the public. This would also create
another set of issues since the Government is expected to be more
transparent because the rakyat expects to get access to information, at
anytime, anywhere, and no matter the means.
Massive amounts of information shared and better networking between the
Government and the rakyat is expected. The Public Service must not only
deliver quality and efficient services but must also change the negative
public perception towards the public officials and the organisation as a
whole.
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