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Jabatan Perkhidmatan Awam
Laporan Tahunan 2017 Annual Report
5
• Menyediakan perkhidmatan kaunseling individu kepada anggota
Perkhidmatan Awam Persekutuan dalam tempoh
tiga (3) hari
bekerja
dari tarikh penerimaan permohonan tertakluk kepada
persetujuan klien.
Provide individual counselling service to Federal Public Officers
within
three (3) working days
from the receipt date of application
subject to the client’s consent.
• Memastikan
sekurang-kurangnya 95%
inisiatif Transformasi
Perkhidmatan Awam (TPA) dikemaskini pada setiap bulan.
Ensuring
at least 95%
of Public Service Transformation initiatives
(TPAs) will be updated monthly.
• Melaksanakan penawaran penajaan dalam tempoh
14 hari
selepas
kelulusan Pengurusan.
Implementing sponsorship offers within
14 days
after management
approval.
• Memberi konsultasi penyusunan semula organisasi dan pengukuhan
perjawatan dalam masa
(4) minggu
dari tarikh permohonan
diterima.
Provide consultation on organisational restructuring and post
consolidation within
4 weeks
from the date of application.
• Memastikan fail permohonan Pemberian Taraf Berpencen (PTB) yang
lengkap diproses dan diluluskan dalam tempoh
21 hari
daripada
tarikh penerimaan tertakluk kepada telah genap tempoh selama
tidak kurang daripada tiga (3) tahun perkhidmatan yang boleh
diambil kira.
Ensuring that completed Pension Status Provision (PTB) application
is processed and approved within
21 days
from the date of receipt
subject to due period of not less than three (3) years of relevant
service.
• Memastikan urusan hal ehwal perkhidmatan (pelantikan secara
kontrak, pertukaran sementara, peminjaman dan pertukaran tetap,
perakuan kenaikan pangkat/tatatertib (penentuan Pengerusi))
dilaksanakan dan diselesaikan dalam tempoh
satu (1) bulan
dan
urusan pemangkuan bagi pegawai-pegawai Gunasama dilaksanakan
dalam tempoh
dua (2) bulan
dari tarikh pemakluman /iklan
dikeluarkan.
Ensuring all service affairs (contract appointments, temporary
exchanges, secondment and permanent exchanges, promotion/
disciplinary actions (determined by the Chairman) are executed and
resolved within
one (1) month
and acting appointments for Shared
Service officers are exercised within t
wo (2) months
from the date
of notifications/notice issued.
• Menguruskan sesi libat urus di peringkat kebangsaan
melalui Mesyuarat Majlis Bersama Kebangsaan (MBK)
dan bersama Kepimpinan Persatuan / Kesatuan
Sekerja Sektor Awam
sekurang-kurangnya sekali
setahun.
Conducting national-level engagement sessions
through the National Joint Council (MBK) and jointly
with the Leaderships of Public-Sector Workers’
Associations / Unions
at least once a year.
• Memastikan
sekurang-kurangnya 80% kursus
/
latihan yang dilaksanakan di INTAN memberi impak
positif kepada peserta berasaskan skor purata
penilaian 5.5 pada skala 1 – 7 daripada penilaian
mereka di ITIMS.
Ensuring that
at least 80% of the courses
/ exercises
executed at INTAN to give a positive impact on the
participants based on the average rating score of 5.5
on a scale of 1 - 7 from their evaluation at ITIMS.
• Memastikan tahap ketersediaan aplikasi maklumat
sumber manusia dan tahap ketepatan data
Penjawat Awam
sekurang-kurangnya 95%
dan
tahap ketersediaan capaian portal JPA
sekurang-
kurangnya 97%.
Ensuring readiness level of human resource
information applications and the level of accuracy
of the Public Servant data by
at least 95%
and the
readiness level of JPA portal access by
at least 97%.
• Memastikan
sekurang-kurangnya 95%
daripada
keseluruhan tuntutan dan bayaran bil dibayar dalam
tempoh
7 hari
dari tarikh dokumen lengkap diterima.
Ensure that
at least 95%
of total claims and bill
payments are paid within
7 days
from the date of
receipt of complete documents.
• Semua aduan diberi Akuan Penerimaan dalam masa
1 hari bekerja dan dikemukakan maklum balas dalam
masa
7 hari
bekerja.
All complaints are given a Proof of Receipt within 1
working day and a feedback within
7 working days.
Piagam Pelanggan
Client’s Charter
Kami berjanji
We promise