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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
7
In line with the National Transformation Agenda towards becoming a high-income developed nation by the
year 2020, the Public Service Department was given the mandate to lead the transformation of the public
service. The Chief Secretary to the Government (KSN) in his speech at the 13th Public Service Premier
Gathering (MAPPA XIII) on 11
th
March 2013 stated that a new paradigm in the context of the national
transformation requires the public service to be more flexible and agile in delivering its services to the
Rakyat. He subsequently announced that the public service transformation would be spearheaded by two
central government agencies namely the PSD and the Ministry of Finance in order to ensure that the public
service remains relevant and current.
Thus, began the transformation journey of the Malaysian Public Service with the crafting of the
Public Service Department Transformation Framework (PSDTF). The PSDTF was first developed in a
brainstorming session, which was held on 17-19 May 2013 at the INTAN Northern Region Campus
(INTURA), Sungai Petani, Kedah. This framework was developed using the PSD’s internal expertise
through consultative sessions with various stakeholders as well as comparative studies and benchmarking
The Transformation Journey