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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
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ransformation refers to changes in the forms of nature, appearance and condition. In the context
of the public service transformation, these involved changes to actions, attitude and environment
that should occur in an orderly manner according to stages of specific planning to achieve
strategic outcomes. The Malaysian Public Service transformation is therefore in line with the
government's vision and mission to achieve a developed nation status by 2020. Changes to the public
service are important to ensure that the Rakyat benefit from the attainment of high impact outcomes
through the services rendered by the public service.
A high-performing public service therefore, requires public servants that are responsive to the needs
of the Government and the Rakyat's expectations. Public servants are responsible for translating the
Government’s vision into implementable actions and thereby steering the implementation of policies to
benefit the Rakyat. They must fulfil their stakeholders’ and customers’ needs (Government and Rakyat) as
well as increase accountabilities in all actions.
Transformation is important to ensure that the public service can quickly adapt and constantly
change according to the current situation to continue creating values for the Rakyat. Public servants as the
main engine of the public service must strive to maintain their relevance by being more responsive to the
ever-changing environment and needs of the Rakyat. As such, public servants need to continuously
develop and upgrade their capacity and capability to carry out their responsibilities effectively.
The days of the Government knows best is coming to an end as the situation today requires them to
listen to the ideas, views and suggestions from the Rakyat. Today’s focus is therefore, on the impact and
outcomes of services delivered as the inputs and processes will quickly become irrelevant if the expected
impact is not achieved.
T
Transformation Defined
Seismic Shift in the Rakyat’s Expectation for a Future Public Service