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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
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Strategic Thrust 4 (ST4) highlights the importance of strategic networks and collaboration to ensure
that the services provided meet the needs of customers in line with the principle of "People First,
Performance Now". Rapid pace of technology, intense global competition and increasing customer‘s
expectations require the involvement of various stakeholders in policy-making. Inclusiveness should
also focus on improving communication and strategic relationships in various local and international
fora involving all sectors (public, private and non-governmental organisations). Informed decision
and ownership can serve to foster partnership that aims to ensure Malaysia's aspiration to become a
high-income developed nation by 2020 is achieved.
STRATEGIC THRUST 4 – Inclusiveness and Ownership
Focuses on widening strategic networking and collaboration within and outside the country to
obtain more inclusive and all-encompassing views and feedback.