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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
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PSD’s Quick Wins
After the quick wins have been identified, the PSD Transformation Action Plan (PTTJPA) was
developed to monitor the implementation of the proposed initiative. Several workshops, discussions and
follow-up meetings were conducted with respective divisions to ensure PTTJPA is comprehensive.
Divisions or units and their areas of responsibility, the implementation time frame, outcomes and KPIs are
then set. In this regard, PTTJPA is developed based on the principles of SMART (specific, measurable,
achievable, realistic and time-bound).
TS1
LS1: Talent Development,
Attraction and Retention
LS2: Civil Servants'
Welfare and Well-being
LS3: Leadership Skill
Development
LS4: Career and Family
Balance
LS5: Strengthening,
Award and
Acknowledgement
TS2
LS1: Restructuring and
Resizing JPA
Organisational Structure
LS2: Reviewing Power
Delegation Policy
LS3: Widening Online
Service
LS4: Integrated Database
System Development
including HRMIS 2.0
LS6: Lean and Public
Sector Organisation
Restructuring
TS3
LS1: Strengthening
Governance and Service
Delivery Management
LS2: Reducing
Bureaucratic Red Tape
LS3: Increased
Understanding Without
Prejudice against Race,
Gender and Status
LS4: More Caring and
Responsive to Client
Needs
LS5: Widening Multiple
Services and Emergency
Counters
TS4
LS1: Strenthening Local
Strategic Relation
LS2: Increased
Communication and
International Strategic
Relation
LS3: Increased
Communication and
Client Relation
LS4: Widening NBOS and
Smart Partnership
LS5: Increased the
People's Understanding
regarding HRD Policy
TS5
LS1: Revising INTAN's
Module on Patriotism and
Integrity
LS2: Enculturing Public
Service Ethics
LS3: Strengthening
Legislation and Rules
regarding Accountability
and Integrity
LS4: Adopting the
Principle of Unity and
Confidentiality
LS5: Strengthening
Integrity Unit
A High Performing, Trustworthy, Dynamic and Citizen-Centric Public Service