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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
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Example of project, KPI, Output and Outcome under Strategic Thrust 1 KTPA
The PSD also established a Transformation Implementation Committee chaired by the Director
General of the Public Service to lead, drive, coordinate, mobilise and ensure the implementation of
initiatives under PTTJPA. At the initial stage, the focus is on the initiatives to improve service delivery in the
PSD as the Central Agency for public service human resource management. Reporting of the
transformation initiatives is channelled through the Strategic Thrust Chairman. A Transformation Secretariat
was established as the secretariat for the Committee. A Change Manager has also been appointed as the
driving force for the initiatives and to raise awareness regarding the PSD’s transformation.
Quick wins should be implemented by each agency in order to achieve success in the short term.
This success will enhance confidence and commitment of the organisation and its stakeholders to continue
to support and cooperate in the implementation of the public service transformation. Each agency should
develop a Transformation Plan based on the SMART principle. The development of the Transformation
Plan is the basis for monitoring progress in achieving strategic outcome. In this regard, the Transformation
Implementation Committee must be established in each agency and chaired by the Secretary General or
the Director-General for periodic monitoring. The PSD has successfully implemented various