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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
3
he Malaysian Public Service that serves as the administrative arm of the government has a crucial
role to play in facilitating the nation’s journey towards becoming a developed nation by 2020.
Today, the geopolitical environment has become more volatile and the domestic governance
challenges even more complex and multi-faceted. Our population is also changing – their views
and needs are more diverse. Attitudes and values and preoccupations too have changed,
particularly with the younger generations. But most importantly, what this means for the public service is
that we too need to continuously change in order to respond to these challenges.
The government has already put in place a comprehensive transformation agenda encompassing
the Government, Economic, Social and Political Transformation Programmes. Now that much progress
has been achieved, we need to ensure that the human resource infrastructure is strengthened to meet the
new challenges ahead. Transformation of the public service is, therefore, necessary to support the national
transformation agenda to remain competitive globally and accomplish the vision to be a developed,
inclusive and sustainable nation by 2020.
For our current transformation effort, we have designed a Public Service Transformation Framework
(PSTF) that is focused on five strategic thrusts of talent development, organisational development, citizen-
centric service delivery, inclusivity and ownership, and enculturation of shared values of patriotism, ethos
and integrity. When we talk about public service delivery, citizen centricity must be at the core. For this, we
are emphasising the need for and especially prioritisation of services that really meet the needs of the
citizens or
Rakyat
.
T
An Opportunity to Make a Difference
Globalisation
Open
Economy
Talent
Competition
Advancement of Science
and Technology
Competitiveness
Level
External Challenges Faced by the Public Service Today