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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
1
Transformation Glossary
……. 2
An Opportunity to Make a Difference
….....3
Purpose of the Manual
.........6
The Transformation Journey
……..7
Transformation Defined
……..9
What is a Transformation Plan?
……..11
Components of a Transformation Plan
……..13
1 – Public Service Transformation Framework
……..14
2 – Strategic Thrusts
……..16
3 – Strategic Measures
……..22
4 – Initiatives and Quick Wins
……..24
Way Forward
……..29
Table of Contents