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GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
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Terms
Definition
Transformation
A marked change in form, nature or appearance
Public Service
Services provided by the Government involving the
administrative machinery at the Federal and State levels
Public Service Transformation Framework
A conceptual framework developed by the PSD to set the
direction for the public service transformation agenda
Strategic Thrust
Strategic approach that sets the foundation for the public
service transformation plan based on five strategic drivers,
which need to be aligned with each organisation’s vision and
direction
Strategic Measures
Strategic priorities that outline the strategic thrusts, which
should be developed according to each organisation’s
direction, vision, mission and values
Quick Wins
Initiatives that can be implemented quickly and with
immediate benefits to kickstart and sustain the momentum
of transformation
Initiative
Planned activities or projects that would serve to transform
public service delivery
Key Performance Indicator (KPI)
A set of quantifiable measures to indicate specific outcomes
of the initiatives in realising public service transformation
Transformation Glossary