17 / 31
GUIDELINES FOR DEVELOPING A TRANSFORMATION PLAN
16
ive (5) strategic thrusts have been developed. Each thrust focuses on aspects that have been
identified as key elements in the context of the public service. Strategic thrust is fundamental to
the implementation of the transformation of public services rendered based on the vision and
direction of the organisation. Its role is to steer the implementation of the transformation plan to
achieve the goals set. The first strategic thrust is revitalising public servants, which focuses on
increasing human capital competency level. The second strategic thrust is reengineering public
organisations, which emphasises on organisational structure. The third strategic thrust is citizen-centricity in
relation to efficiency and effectiveness of service delivery. The fourth strategic thrust is intensifying
engagement that focuses on inclusiveness, which refers to networking and collaboration of various
dimensions in making collective and informed decisions. The last strategic thrust is enculturing shared
values, which focuses on inculcating patriotism, good values and integrity.
The five strategic thrusts should be used as a guide in the implementation of public service
transformation in each agency. Each agency must emphasise the effectiveness of public service delivery
(ST3), which needs to be supported by competent human resources (ST1) and strong and agile
organisation structures (ST2). In order to ensure the best service delivery, each agency shall involve
various stakeholders in getting feedback and cooperation to instil shared values (ST4) in implementing
transformation to guarantee quality of service and integrity of civil servants (ST5).
Each strategic thrust is inter-linked and inter-twined. Although each strategic thrust refers to different
dimensions, all are inter-related to achieve the organisation goals. The strategic thrust is a part of the
transformation framework of the agency. All the five strategic thrusts support efforts for the realisation of
each agency’s transformation.
F
2 – Strategic Thrusts