JPA Daily Buzz - Edisi 56 2026

page 2 Even though more efficient layouts exist today, QWERTY remains dominant. Not because it is the best but because we got used to it. That is something worth thinking about. Then there are the small details like the tiny raised bumps on the F and J keys . They are called homing keys . Designed to help your fingers find their position without needing to look down. Over time, your fingers develop memory. You begin to type without thinking. Without looking. Almost automatically. Your body adapts. Your mind follows and again most of us don’t even notice it. Which brings us to something deeper. In life, we often focus on outcomes. The visible things: achievements; performance; and results But just like the keyboard, what shapes us most is often the system behind it. The structure we operate in. The habits we repeat. The environment we are placed in. We adapt to them. Slowly. Quietly. Sometimes, without even questioning. Just like how we continue using a layout designed more than a century ago, simply because it became the norm. So perhaps the question is not just “How do we perform better?” but also “What systems are shaping how we perform?”. Systems influence behaviour and behaviour shapes outcomes. If the system is good we grow. If the system is flawed we adapt anyway. That is both our strength and our risk. So today, as we type away perhaps we pause for a moment. Not just to focus on what we are producing but to reflect on what is shaping us in the process. Sometimes, what lies beneath our fingers is also what shapes our direction. Dr. Diyana Hassim Head of Corporate Communications Public Service Department