Global MPM Insight

Hijrah Tata Kelola (Governance Reform) A commitment to "migrate" away from rigid, rule-based bureaucracy toward agile, results-driven governance as outlined in ARPA. Minda Pekin (Progressive & Prudent Mindset) Meticulousness in resource management. Innovation in Malaysia must be sustainable and of high-value, avoiding "white elephant" projects in favour of impactful solutions. Telus Tadbiran (Transparent Administration) Building trust through open data. By making our processes visible, we eliminate the shadows where corruption may flourish. Empati Rakyat (Empathy for the People) Prioritising the "citizen journey" over administrative convenience. We measure success by the tangible reduction in time and frustration for the average Malaysian. Apresiasi Inovasi (Appreciation of Innovation) Fostering a "fail-fast, learn-faster" culture. We reward those who dare to re-engineer outdated systems through the H.E.M.A.T Dashboard. H.E.M.A.T To realise a MADANI-centric government, the public service must possess an internal moral engine. I have championed the H.E.M.A.T. framework to serve as this compass. These five pillars ensure that innovation is never divorced from integrity, meticulously transforming how our 1.6 million public servants operate: ILTIZAMACT (GOVERNMENT SERVICE EFFICIENCYCOMMITMENTACT 2025) In the context of the Malaysian Public Service, ILTIZAM Act (Government Service Efficiency Commitment Act 2025) is a significant and relatively recent administrative concept designed to codify the accountability of the public service. To ensure that the Public Service Reform Agenda (ARPA) is not a transient effort, we have anchored our commitment in the ILTIZAM Act. This is a landmark Act to move beyond discretionary service standards and towards a mandated "Charter of Commitment" to the Malaysian people. ILTIZAM Act functions as the legal backbone for our H.E.M.A.T. values. It serves two primary purposes: Mandating Service Standards Under this Act, every government agency is legally bound to meet the Key Performance Indicators (KPIs) set under the Public Service Performance Index ( Indeks Prestasi Perkhidmatan Awam – I-PPA ). This ensures that the Citizen Empathy ( Empati Rakyat ) we preach is backed by a legal requirement to deliver. Institutionalising Continuity Governments may change, but the commitment of the public service to remain professional, neutral and high-performing is protected by law. It provides Chief Reform Officers (CROs) with the legal authority to bypass traditional bureaucratic red tape in the pursuit of efficiency. The introduction of ILTIZAM Act further reinforces the Government’s commitment to advancing a sustained, legally anchored transformation agenda for the betterment of the nation. 6 Global MPM Insight Vol.5 7 NAVIGATING THE FRONTIER : Public Sector Innovation as the Bedrock of National Transformation