Global MPM Insight

Jabatan Perkhidmatan Awam (JPA). (2024). Garis Panduan Pelaksanaan Sistem Saraan Perkhidmatan Awam (SSPA): Menuju Transformasi Modal Insan 2026. Putrajaya, Malaysia: Bahagian Gaji dan Elaun. Supports: Statistics on the 15% salary adjustment and the 75% performance threshold for annual increments. Jabatan Perkhidmatan Awam (JPA). (2025). Kerangka Nilai H.E.M.A.T.: Membudayakan Budaya Kerja MADANI dalam Perkhidmatan Awam. [Keynote Address by the Director-General of Public Service]. Putrajaya, Malaysia. Supports: The behavioral framework of Hijrah, Empati, Minda Pekin, Apresiasi, and Telus. Kementerian Ekonomi Malaysia. (2025). Dokumen Rancangan Malaysia Ketiga Belas (RMKe-13) 2026-2030: Memperkukuh Ekonomi MADANI. Putrajaya, Malaysia: Unit Perancang Ekonomi (EPU). Supports: The strategic shift toward "Raising the Ceiling" and "Raising the Floor" in the 2026-2030 period. Kementerian Digital Malaysia. (2024). Pelan Strategik Pendigitalan Sektor Awam 2021-2025 & Hala Tuju AI Nation 2030. Kuala Lumpur, Malaysia: Jabatan Digital Negara. Supports: Statistics on End-to-End (E2E) services (80% milestone) and the AI@Work rollout for 373,000 public servants. Pejabat Perdana Menteri (PMO). (2023) . Ekonomi MADANI: Memperkasa Rakyat. Putrajaya, Malaysia: Jabatan Perdana Menteri. Supports: The overarching philosophy of Sustainability, Innovation, Respect, and Care & Compassion (Ihsan). Pasukan Petugas Khas Reformasi Agensi (STAR). (2025). Laporan Tahunan Transformasi Penyampaian Perkhidmatan: Pengurangan Beban Birokrasi dan Penjimatan Kos Pematuhan. Putrajaya, Malaysia: Unit Penyelarasan Pelaksanaan (ICU). Supports: The RM1.1 billion compliance cost savings and the RM25 million allocation for agency reform. Pejabat Ketua Setiausaha Negara (KSN). (2024). Agenda Reformasi Perkhidmatan Awam (ARPA): Struktur dan Hala Tuju Baharu. Putrajaya, Malaysia: Jabatan Perdana Menteri. Supports: The five structural pillars of ARPA and the role of Chief Reform Officers (CRO). References & Policy Frameworks AI@WORK The year 2026 marks an important milestone in the maturation of our AI Nation 2030 aspiration. Through the AI@Work initiative, daily workflows across the public service have been successfully transformed. By automating routine processes, we enable our workforce to devote greater attention to high-impact policy development and strategic decision-making. Furthermore, under the National AI Office (NAIO) and supported by the Special Task Force on Agency Reform (STAR), we are advancing "Ethical GovTech" to ensure that innovation is guided by responsibility, transparency, and public value. With an allocation of RM25 million under Budget 2026, STAR has already coordinated over 1,000 reform projects, generating approximately RM1.1 billion in compliance cost savings. This reflects the practical application of ARPA and H.E.M.A.T. working in synergy-where strong institutional structures provide clear direction and shared values instil purpose and momentum in implementation. PUBLICSERVICEREMUNERATIONSYSTEM ( SISTEMSARAANPERKHIDMATANAWAM– SSPA ) At its core, innovation remains a human-centred endeavour. The full implementation of Phase 2 of the Public Service Remuneration System ( Sistem Saraan Perkhidmatan Awam - SSPA ) in 2026 represents a historic reinvestment in our public servants and a reaffirmation of our commitment to a high- performing public sector. By linking salary progression to performance outcomes, with a minimum threshold of 75 per cent, the system signals a clear shift towards a more merit- based culture. This approach recognises contribution and rewards impact over seniority, ensuring that the public service continues to attract and retain the nation's best and brightest talent. As we look ahead to 2030, the Malaysian Public Service stands at a dynamic and promising juncture. The ongoing implementation of the Public Sector Digitalisation Plan 2026–2030 represents a defining phase in our journey, serving as a strategic blueprint to strengthen our position as a leader in modern and effective public administration. Our journey transcends mere technological advancement; it is about building a lasting legacy of excellence. By anchoring our innovation in the MADANI philosophy, reinforcing institutional progress through ARPA, and embodying H.E.M.A.T. values in our daily conduct, we are nurturing a public service that is not just prepared for the future, but is actively shaping it. As the architects of a modern, compassionate, and high-tech Malaysia, we remain committed to our role as stewards of a forward-looking nation. 8 9 Global MPM Insight Vol.5 NAVIGATING THE FRONTIER : Public Sector Innovation as the Bedrock of National Transformation