JPA Daily Buzz - Edisi 33 2025

page 2 ILTIZAM is a new law that: cuts outdated processes simplifies procedures shortens approval times reduces regulatory burden introduces performance ratings for agencies makes efficiency a minimum standard In short: ILTIZAM = “No More Slow Government.” The law forces speed, clarity, and accountability. 2. Why ILTIZAM Is Needed? The world has changed faster than government systems. In the last 3 years: cost of living increased businesses need approvals fast investors demand clarity rakyat rely on digital systems public trust declines when processes are slow Malaysia needed a structural shift. Business groups like ACCCIM called the ILTIZAM Bill a “milestone for national competitiveness” because efficient government = stronger economy. 3. What ILTIZAM Changes Inside Government A. Cutting Old, Complicated Procedures Every ministry and agency must: review all forms delete outdated SOPs shorten multi-step processes remove unnecessary approvals reduce regulatory burden by at least 25% This is the first major clean-up in decades. B. Faster, Better Public Service Delivery ILTIZAM changes daily interactions: ❌ “Please come back next week.” ✔ “Let me help you now.” ❌ “Your application needs 18 approvals.” ✔ “One door, one process.” ❌ “System loading…” ✔ “System ready, information available immediately.” This is what “efficiency as a legal requirement” looks like. C. Performance Ratings for Government Agencies For the first time ever: delivery performance will be measured reporting is mandatory efficient agencies get recognition slow agencies face corrective action ILTIZAM = efficiency with consequences. 4. Before vs After ILTIZAM (Realistic Examples) BEFORE ILTIZAM: No guaranteed processing time Repeated document submissions Confusing processes Long queue and waiting periods Delayed responses AFTER ILTIZAM (Expected Changes): Clear service standards (SLA) Shorter processing times Data sharing across agencies More digital, less manual Faster responses to complaints Measurable performance