Laporan Tahunan Jabatan Perkhidmatan Awam 2020

4. DGCCR DIGITAL INITIATIVE: ROBOTIC PROCESS AUTOMATION, RPA @JPA Pelaksanaaan RPA di JPA telah bermula dengan projek rintis di Bahagian Khidmat Pengurusan, JPA yang melibatkan tiga (3) proses kerja manual utama iaitu Proses Kenaikan Gaji Tahunan (KGT), Proses Tuntutan Kerja Lebih Masa (OT) dan Proses Pengemaskinian Maklumat Nombor Baucar Tetap dan EFT ke dalam Lejer Pelajar Tajaan JPA. Pelancaran pelaksanaan RPA di JPA telah disempurnakan oleh YBhg. Tan Sri Mohd Khairul Adib bin Abdul Rahman, Ketua Pengarah Perkhidmatan Awam dalam satu mesyuarat khas pada 22 Jun 2020 di JPA. Bengkel RPA Foundation Programming and Developer Foundation telah dilaksanakan pada 1, 2 dan 4 September 2020. Bengkel Pemantapan Proses Robotic Process Automation (RPA) dan Bengkel Transfer of Technology (ToT) telah dilaksanakan pada 10 dan 11 September 2020, 16 dan 17 September 2020 dan 21 hingga 23 September 2020. 4. DGCCR DIGITAL INITIATIVE: ROBOTIC PROCESS AUTOMATION, RPA@PSD The implementation of RPA in PSD started with a pilot project in the Management Services Division of PSD, which involved three (3) main manual work processes, namely Annual Increment Process (KGT), Overtime Claim Process (OT) and Fixed Voucher Number Information Updating Process and EFT into PSD Sponsored Student Ledger. The launching of the implementation of RPA in JPA was completed by YBhg. Tan Sri Mohd Khairul Adib bin Abdul Rahman, Director General of Public Service, in a special meeting on 22nd June 2020. RPA Foundation Programming and Developer Foundation Workshop was held on 1st, 2nd and 4th September 2020. Robotic Process Automation (RPA) Process Enhancement Workshop and Transfer of Technology (ToT) Workshop were held on 10th and 11th September 2020, 16th and 17th September 2020, and 21st to 23rd September 2020. HASIL PENGUKURAN RPA DI JPA (PROSES SEBULAN) RESULTS OF RPA MEASUREMENT BY PSD (ONE-MONTH PROCESS) PENGUKURAN Kecekapan Ketepatan OT EFT 91% 91% 41 JAM 100% KETEPATAN MASA KGT 95% 225 JAM PENGURANGAN PROSES MANUAL PENJIMATAN MASA Proses Manual 238 jam 1 Transaksi 26 minit 550 Transaksi 14,300 minit = Proses RPA 13 jam 1 Transaksi 1.4 minit 550 Transaksi 770 minit = Proses Manual 45 jam 1 Transaksi 18 minit 550 Transaksi 2,700 minit = Proses RPA 4.25 jam 1 Transaksi 1.7 minit 150 Transaksi 255 minit = Proses Manual 45 jam 1 Transaksi 3.5 minit 780 Transaksi 2,730 minit = Proses RPA 13 jam 1 Transaksi 0.3 minit 780 Transaksi 234 minit = Ketepatan data proses semakan dan kemsukan data 41 JAM JABATAN PERKHIDMATAN AWAM | PUBLIC SERVICE DEPARTMENT 32 BAHAGIAN PENYELIDIKAN, PERANCANGAN DAN DASAR (BPPD)