Laporan Tahunan Jabatan Perkhidmatan Awam 2020

PIAGAM PELANGGAN CLIENT CHARTER • Menyediakan perkhidmatan kaunseling individu kepada anggota perkhidmatan awam persekutuan dalam tempoh tiga (3) hari bekerja dari tarikh penerimaan permohonan tertakluk kepada persetujuan klien. • Provide individual counselling service to federal public officers within three (3) working days from the date the application is received, subject to the client’s consent. • Melaksanakan penawaran penajaan dalam tempoh 14 hari selepas kelulusan Pengurusan. • Implement sponsorship offers within 14 days after obtaining management approval. • Memberi konsultansi penyusunan semula organisasi dan pengukuhan perjawatan dalam masa empat (4) minggu dari tarikh permohonan diterima. • Provide consultation on organisational restructuring and post-consolidation within four (4) weeks from the date of receiving the application. • Memastikan urusan hal ehwal perkhidmatan - pelantikan secara kontrak, pertukaran sementara, peminjaman dan pertukaran tetap, perakuan kenaikan pangkat/ tatatertib (penentuan Pengerusi) diselesaikan dalam tempoh satu (1) bulan dan urusan pemangkuan bagi pegawai-pegawai Gunasama dalam tempoh dua (2) bulan dari tarikh pemakluman/ iklan dikeluarkan. • Ensure all service affairs contract appointments, temporary transfers, secondment and permanent transfers, promotion/ disciplinary actions determined by the Chairman are executed and resolved within one (1) month and acting appointments for Shared Service officers are exercised within two (2) months from the date of issuance of the notifications/notice. • Menguruskan sesi libat urus di peringkat kebangsaan melalui Mesyuarat Majlis Bersama Kebangsaan (MBK) dan bersama Kepimpinan Persatuan/ Kesatuan Sekerja Sektor Awam satu (1) kali setahun. • Conduct national-level engagement sessions through the National Joint Council (MBK) and jointly with the Leadership of Public-Sector Workers’ Associations/Unions at least once a year. • Memastikan sekurang-kurangnya 80% kursus/latihan yang dilaksanakan di INTAN memberi impak positif kepada peserta berasaskan skor purata penilaian 5.5 pada skala 1-7 daripada penilaian mereka di ITIMS. • Ensure that at least 80% of the courses/training executed at INTAN have a positive impact on the participants based on the average rating score of 5.5 on a scale of 1 – 7 from their evaluation at ITIMS. • Memastikan tahap ketersediaan aplikasi maklumat sumber manusia, tahap ketepatan data penjawat awam sekurang- kurangnya 95% dan tahap ketersediaan capaian portal JPA sekurang-kurangnya 97%. • Ensure the readiness of human resource information applications, the level of accuracy of the Civil Servant data of at least 95% and the access readiness level to the PSD Portal of at least 97%. • Memastikan sekurang-kurangnya 95% daripada keseluruhan tuntutan dan bayaran bil dibayar dalam tempoh tujuh (7) hari dari tarikh dokumen lengkap diterima. • Ensure that at least 95% of total claims and bill payments are paid within seven (7) days from the date of receipt of complete documents. • Memastikan fail permohonan Pemberian Taraf Berpencen (PTB) yang lengkap diproses dan diluluskan dalam tempoh 21 hari daripada tarikh penerimaan tertakluk kepada telah genap tempoh selama tidak kurang daripada tiga (3) tahun perkhidmatan yang boleh diambil kira. • Ensure that the completed Pension Status Provision (PTB) applications are processed and approved within 21 days from the date of receipt, subject to the due period of not less than three (3) years of relevant service. • Semua aduan yang diterima diberi Akuan Penerimaan dalam masa satu (1) hari bekerja dan dikemukakan maklum balas dalam masa tujuh (7) hari bekerja. • Ensure that all complaints are given a Proof of Receipt within one (1) working day and the feedback within seven (7) working days. Kami berjanji : We promise : PROFIL KORPORAT CORPORATE PROFILE 11 LAPORAN TAHUNAN 2020 ANNUAL REPORT