Laporan Tahunan Jabatan Perkhidmatan Awam 2018

JPA | 63 100% 100% 100% 100% 100% 96% 98% 98% 97% 99% 99% 91% 9% 4% 2% 2% 3% 1% 1% LAPORAN JABATAN PERKHIDMATAN AWAM BAGI TEMPOH 1 JANUARI - 31 DISEMBER 2018. Unit Komunikasi Korporat bertanggungjawab sebagai penyelaras aduan, cadangan dan pertanyaan bagi Jabatan Perkhidmatan Awam. Bagi tahun 2018, peratus Pencapaian Piagam untuk Pengurusan Pelanggan adalah 95.03 peratus. Berikut adalah laporan aduan/pertanyaan/cadangan JPA bagi tempoh 1 Januari - 31 Disember 2018: REPORT ON COMPLAINTS/ INQUIRIES/ SUGGESTIONS RECEIVED BY THE PUBLIC SERVICE DEPARTMENT (PSD) FROM 1 JANUARY - 31 DECEMBER 2018. The Corporate Communication Unit (UKK) coordinates complaints, inquiries and suggestions received by the Public Service Department (PSD). In 2018, the achievement rate for Customer Relationship Management is 93.45 percent. The following is the statistical report of complaints, inquiries and suggestions received by PSD from 1 January - 31 December 2018. 99% 1% 100% 99% 1% 100% 100% 50% 75% 25% 0% 1% 99% 100% 100% 100% 100% 50% 75% 25% 0% 0% 25% 100% 75% 50% Statistik Penyelesaian Mengikut Bahagian *Status Dalam Tindakan adalah aduan/pertanyaan diterima pada minggu ke-4 Disember 2018 *Kes dalam tindakan cetakan laporan sebelum 3 Januari 2019 BPPD BTSA BPMS INTAN BPO UKK BPPs KWAP BKP BP BMI BK BS SISPAA BPA EMEL MyGCC Statistik Mengikut Sumber Aduan Cadangan Pertanyaan Penghargaan Statistik Mengikut Jenis Maklum Balas