Varia Ranah - Sorotan Ilmiah Perkhidmatan Awam

525 Varia Ranah: Sorotan Ilmiah Perkhidmatan Awam ….. “JPA tak adil... sepatutnya potong elaun PTD dan bukan elaun kritikal doktor!” …... “Kenapa PM tak guna rizab negara untuk bantu rakyat?? Wang negara perlu dikeluarkan untuk bantu rakyat! (before the announcement of BPN)” ….. “Penat je kerajaan PH kumpul duit.. yang untung kerajaan pintu belakang!.. guna duit negara sesuka hati! (after the announcement of BPN)” ….. “Why initiate the CMCO since there are still infection cases? Reckless decision by a back-door government” ….. “Stupid police and army! We need to move around!” ….. “Untunglaaa jadi penjawat awam.. tak kerja pun gaji jalan” ….. “Stupid enforcement officers!!.. I want to do what I want! (after being caught doing things against the law)” ….. “Bayaran bantuan khas bagi kakitangan kerajaan tidak boleh diberikan kerana mereka tidak “menderita” sepanjang pandemik berlaku” Hence, this creates a need to expedite a counter narrative to reinstate public’s trust through detailed narratives enforcing positive perceptions using the “power with” concept. The method in expediting this paper is by conducting narrative analysis and synthesis from the work of various academicians in related fields like information warfare, psycholinguistics, and mass communications. All conclusions and findings are derived from these literatures. SOCIAL MEDIA CRISIS MANAGEMENT IN THE PUBLIC SERVICE 1. Stakeholders The public service’s stakeholders include the monarchy, politicians, and all Malaysian citizens as a whole with a total of 31million stakeholders.