Varia Ranah - Sorotan Ilmiah Perkhidmatan Awam

452 Varia Ranah: Sorotan Ilmiah Perkhidmatan Awam Doing More With Less In Public Sector: A Lean Journey? Norhayati binti Mohd Idris, M52 ABSTRACT Lean management perhaps is not a new mantra for public sector. The term lean means slim, skinny, or excessive. Having this definition, implementing lean does not mean that an organisation is emphasising on reducing resources or cutting down their operations cost. The fundamental driver of lean is to create value and eliminating waste. A lean organisation appreciates customers by focuses only on activities that bring nothing but value to customers. The world's leading automotive company - Toyota Motor has begun this concept for over the past 100 years to describe a manufacturing technique called the Toyota Production System (TPS) or known as "The Toyota Way". The term leans later studied and applied in numerous sectors including public sector. Lean is also associated to "doing more with less". With the diversity of definitions of lean, this research aims to analyse the possibilities and limitations of lean in the public sector.