Varia Ranah - Sorotan Ilmiah Perkhidmatan Awam

232 Varia Ranah: Sorotan Ilmiah Perkhidmatan Awam Further research is required to make a full used of citizens’ engagement in social media by using suitable tools. Citizen’s comments can be scraped using social media scraping tools, which will provide us with lots of information. Then, the scraped data can be analyze using social media sentiment analysis tools to determined citizens’ attitude towards a particular topic by measuring their tone, context, and feelings. Tracking this sentiment allows us to understand the overall satisfaction, and will provides insights for current and upcoming public policy decisions. Tracking this sentiment allows us to understand the overall satisfaction, and will provides insights for current and upcoming public policy decisions