Varia Ranah - Sorotan Ilmiah Perkhidmatan Awam

231 Varia Ranah: Sorotan Ilmiah Perkhidmatan Awam Figure 3: NGO and netizen comment on the abolishment of critical allowance Figure 4: MP comment on the abolishment of critical allowance CONCLUSION The emergence of social media over a decade has altered the dimension of communication between governments and citizens. Social media has opened channels for a more participatory government, new social dynamic, and a more inclusive civil society. In order to facilitate empowerment and citizens’ participation in social, political, and economic life, a suitable model has to be developed to enhance policy processes in a digital age system. NGO Netizen