25 VARIA RANAH 2023 The Primacy of The Public Service in Restoring Institutional Trust iv) Finland (OECD, 2021b) Finland is a society with a high level of trust, ranking among the best performers in the OECD. The confidence of Finns in the government's ability to manage the pandemic, inform the public, and resolve the consequences for the economy and society remained high. During the COVID-19 emergency, those with higher levels of institutional trust were also more compliant with the restrictions imposed. As of November 2020, 86 percent of the population believed the information provided by political leaders to be trustworthy. Simultaneously, the pandemic presents an opportunity to better comprehend how government competence and values influence public trust, as well as to identify actions to strengthen and maintain it. Despite the high national averages, rural residents, low-income households, and the less educated have substantially lower levels of trust in government institutions. If these pockets of mistrust continue to grow, they may undermine Finland's social cohesion, which is essential for adapting to the effects of ageing, climate change, digitalization, and the transformation of the workplace. DISCUSSION: THE NARRATIVE OF TRUST FROM MALAYSIA MADANI FRAMEWORK Based on the book Membangun Negara Madani launched by the Prime Minister, the operational definition of trust in Malaysia MADANI consists of two components. First, kepercayaan, which approximately translates to faith, and pertanggungjawaban, which adds the principle of reciprocity to our overall meaning, indicate that Malaysians are not only morally responsible for fostering trust, but also for upholding the trust they place in themselves. Trust is crucial to the daily functioning of societies, from commerce (both domestic and international) to living together and caring for one another. Thus, committing to restore and rehabilitate trust within Malaysian society in order to redevelop and strengthen our national cohesion — between the government and the people as well as amongst individuals, families, communities, and all organisations that share our territories — which serves as the foundation for constructing better futures in Malaysia. To develop policies that restore trust in Malaysia, it is essential to target those who have lost faith in the current state of affairs. The focus of trust policies must extend beyond the government and its ministries to the general populace. Beyond the national/ individual dichotomy, however, the policy must also target individual national and state representatives, local community leaders, and urban and rural communities in the heartland. Several strategies have been outlined below in order to realise the objective of trust within the context of Malaysia MADANI: (i) Promoting the formation of organisations that work towards establishing and sustaining trust. (ii) Exploring technological and cultural mechanisms or institutions to promote trust across diverse cultures and societies. (iii) Implementing term limits, enhancing interstate relations, combating corruption, and enacting new legislation to safeguard Malaysian democracy. (iv) Reevaluate Malaysia's global and regional diplomacy and foreign relations in light of our interconnected world and complex international affairs.
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