Indeks Keterlibatan Pegawai Pihak Berkuasa Tempatan 2019

56 Ramlee Ismail, Jamal @ Nordin Yunus & Hariri Kamis (2011). Analisis data dan pentaksiran dengan menggunakan SPSS. Kuala Lumpur: Titisan ilham. Ramseook-Munhurrun, P., Lukea-Bhiwajee, S. D., & Naidoo, P. (2010). Service quality in the public service . International Journal of Management and Marketing Research, 3 (1), 37- 50. Rindfuss, R. R., Choe, M. K., Tsuya, N. O., Bumpass, L. L., & Tamaki, E. (2015). Do low survey response rates bias results? Evidence from Japan. Demographic Research, 32 , 797-828. Rohana Yusoff (2004). Penyelidikan Sains Sosial (Edisi Kemas Kini). Bentong, Pahang: PTS Publications & Distributors. Sattar, T., Ahmad, K., & Hassan, S. M. (2015). Role of human resource practices in employee performance and job satisfaction withmediating effect of employee engagement. Pakistan Economic and Social Review , 81-96. Sekaran, U. (1992). Research methods for business : A skill building approach (ed ke-2). New York : Wiley & Son, Inc Shuster, J. J. (1992). Practical handbook of sample size guidelines clinical trials MAC . CRC Press. Singapore. Institute of Singapore Chartered Accountants (2014). Public Accounting Firms Employee Engagement Study Report. Diambil daripada http://aadvantageconsulting.sg/PublicAccountingFirmsEmployeeEngagement-Study- Report Southard, R. N. (2010). Employee engagement and service quality (Doctoral dissertation, Washington State University). Stewart, J., Lohoar, S., & Higgins, D. J. (2011). Effective practices for service delivery coordination in Indigenous communities. Closing the Gap Clearinghouse Resource Sheet No. 8. Canberra: Australian Institute of Health and Welfare and Australian Institute of Family Studies . U.K. Public Service & Skills, Confederation of British Industry (CBI). 2011. Transformation through employee engagement, Meeting the public services challenge . Diambil daripada https://www.bpir.com U.S. Office of Personnel Management Planning and Policy Analysis. (2018). Federal Employee Viewpoint Survey, Empowering Employees. Inspiring Change: Governmentwide Management Report. Diambil daripada https://www.opm.gov/fevs/reports/governmentwide-reports/ Unilever (2017). Opportunities for women: challenging harmful social norms and gender stereotypes to unlock women ’ s potential. Diambil daripada https://www.unilever.com Vance, R. J. (2006). Employee Engagement and Commitment. SHRM foundation, USA. Wagner III, J. A. (1994). Participation's effects on performance and satisfaction: A reconsideration of research evidence. Academy of management Review , 19 (2), 312-330.